📄 Terms & Conditions

Last Updated: 14/04/2025

Welcome to Liwan – your number one destination to enjoy the finest authentic Kuwaiti and Arabic cuisine!
We offer a wide variety of homemade dishes prepared with love and high quality.

Please read the following terms and conditions carefully before using the Matbakh Al Liwan website:

Acceptance of Terms:

By using this website, you agree to abide by the terms and conditions outlined below.

Service:

The website provides the ability to browse and order Kuwaiti and Arabic meals online with delivery service.

Usage:

Users must be 18 years or older or under the supervision of a guardian when ordering from the website.

Pricing:

All prices are inclusive of taxes (if applicable) and are subject to change at any time without prior notice.

Payment:

We offer multiple payment options, including online payment and cash on delivery.

Intellectual Property:

All content on the website, including images, texts, and recipes, is the exclusive property of Matbakh Al Liwan and may not be copied or used without prior written permission.

🔒 Privacy Policy

We value your privacy and are committed to protecting your personal data. This policy includes the following:

Information We Collect:

• Full name

• Phone number

• Delivery address

• Email address

• Order details and notes

How We Use the Data:

• To accurately process and deliver your orders

• To contact you regarding orders, offers, or updates

• To improve service quality and user experience

Security:

We use modern security technologies to protect customer data.

Third-Party Data Sharing:

We do not share your data with any external parties unless it is necessary to fulfill the service (such as delivery companies).

🔁 Exchange & Return Policy

At Matbakh Al Liwan, we care about your satisfaction and strive to deliver the best quality. However, in the event of an issue:

Incorrect or Incomplete Orders:

If you receive an incorrect or incomplete order, please contact us within 30 minutes of receiving it at 0096550619866.

Food Quality:

If you have any concerns about the quality of the food, please reach out to us with a photo of the order, and we will handle the complaint with utmost care.

Refunds:

Each case is reviewed individually. If the error is proven to be from our side, a compensation voucher or a refund may be issued depending on the situation.

📞 Contact Information:

• 📍 Website: https://liwan-q8.com/

• 📞 Phone Number: 0096550619866

• 🕒 Working Hours: Daily from 10:00 AM to 10:00 PM