• ๐Ÿ“„ Terms & Conditions

    Last Updated: 14/04/2025

    Welcome toย Liwan โ€“ your number one destination to enjoy the finest authentic Kuwaiti and Arabic cuisine!
    We offer a wide variety of homemade dishes prepared with love and high quality.

    Please read the following terms and conditions carefully before using the Matbakh Al Liwan website:

    Acceptance of Terms:

    By using this website, you agree to abide by the terms and conditions outlined below.

    Service:

    The website provides the ability to browse and order Kuwaiti and Arabic meals online with delivery service.

    Usage:

    Users must be 18 years or older or under the supervision of a guardian when ordering from the website.

    Pricing:

    All prices are inclusive of taxes (if applicable) and are subject to change at any time without prior notice.

    Payment:

    We offer multiple payment options, including online payment and cash on delivery.

    Intellectual Property:

    All content on the website, including images, texts, and recipes, is the exclusive property of Matbakh Al Liwan and may not be copied or used without prior written permission.


    ๐Ÿ”’ Privacy Policy

    We value your privacy and are committed to protecting your personal data. This policy includes the following:

    Information We Collect:

    • Full name

    • Phone number

    • Delivery address

    • Email address

    • Order details and notes

    How We Use the Data:

    • To accurately process and deliver your orders

    • To contact you regarding orders, offers, or updates

    • To improve service quality and user experience

    Security:

    We use modern security technologies to protect customer data.

    Third-Party Data Sharing:

    We do not share your data with any external parties unless it is necessary to fulfill the service (such as delivery companies).


    ๐Ÿ” Exchange & Return Policy

    At Matbakh Al Liwan, we care about your satisfaction and strive to deliver the best quality. However, in the event of an issue:

    Incorrect or Incomplete Orders:

    If you receive an incorrect or incomplete order, please contact us within 30 minutes of receiving it at 0096550619866.

    Food Quality:

    If you have any concerns about the quality of the food, please reach out to us with a photo of the order, and we will handle the complaint with utmost care.

    Refunds:

    Each case is reviewed individually. If the error is proven to be from our side, a compensation voucher or a refund may be issued depending on the situation.


    ๐Ÿ“ž Contact Information:

    • ๐Ÿ“ Website: https://liwan-q8.com/

    • ๐Ÿ“ž Phone Number: 0096550619866

    • ๐Ÿ•’ Working Hours: Daily from 10:00 AM to 10:00 PM